Once your oder has been placed, the fulfillment process usually takes up to 4-7 business days.

Estimated delivery time once your product is fulfilled:
United States 4-7 business days
Canada 7-14 business days
Worldwide 10-21 business days

For more information click here.

We offer a flat rate of $9.99 USD on all of our products.
Any orders over $100 USD qualifies for FREE SHIPPING.

You should receive your shipping confirmation email and tracking number within 4-7 business days after placing your order.

During holidays and sales, it may take as long as 7-10 business days to receive your shipping confirmation.

While we always strive to deliver your items together, occasionally one item in your order will be completed ahead of time and shipped out first.
(Rest assured that you’re only charged one combined shipping fee for all the items in your order during checkout)

Due to the personalized nature of all of the products we produce at Pixeral, we are unable to offer returns. Your custom product is designed with care and is personal to you and your pet(s).

If you are unhappy with your final product(s), we ask that you reach out to our customer service team within 24 hours of receiving your delivery. We will work with you on making things right.

While it's rare, occasionally your product(s) get damaged in shipment.
Please contact our customer service team within 48 hours of receiving your order and we will work fast to get a replacement.

Due to the personalized nature of all of the products we produce at Pixeral, we are unable to offer exchanges. Your custom product is designed with care and is personal to you and your pet(s).

Each of our apparel product has their own sizing guides available in their product description. Most of our apparel products have an unisex sizing guide, except in cases where the apparel product is gender specific.

If you are unavaible to find sizing information for a particular product, feel free to contact us.